Returns & Repair

How to return an item ? 

It's available to request a return on the order. ​Discussion with our Service Team is better before any return. Usually we can quickly resolve your problems, so it is necessary to tell us FIRSTLY if your goods seem problematic. 

Please pack items well to protect them from damage during shipping, better in original boxes. 

Note: Physical damage to a product caused by the user invalidates the warranty, such as disassembling products, repairing or modifying components, flashing the firmware or using non-approved software invalidates the warranty.

Returning receiver and Address:

We have warehouses in US, UK, Australia, Singapore, Japan, Korea, Germany and China to process the return.  Pls contact us to get the available address according to the destination.

Can I get free parts to fix units by myself ?

If the problem, you could fix by yourself and we will send you free replace parts. Otherwise, we will arrange to ship back to us for repair. Usually, we recommend our customers to solve by themselves firstly.

Learn More about our Warranty.